Product Support Analyst, Careers At Rehrig Pacific Company

Careers At Rehrig Pacific Company

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

Product Support Analyst

Location:	Dallas, TX
Job ID:	5252

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Purpose of Role

The Product Support Analyst implements and supports our data collection and tracking software (Assembly & Distribution, Vision) used by internal teams for Assembly & Distribution. This role provides technical expertise to support users and clients, supports implementation and procurement of hardware, and contributes to testing new software releases.

Areas of Accountability

Technical Support & Issue Resolution

Provide technical support for the Assembly & Distribution application and deliver Tier 1 support for clients using Vision software.
Log, document, and track client issues using JIRA and ensure all internal support documentation remains accurate and up to date.
Assist field engineers during software installation and validation activities.
Troubleshoot connectivity and communication layers, including cellular, Wi-Fi, and network environments.
Support RFID and barcode label production, including troubleshooting print issues and maintaining Tag value databases.
Offer feedback to the Support Manager to drive continuous improvement within support processes.
Prepare and support nightly route files for the Cart Maintenance team.

Installation & Procurement

Receive incoming equipment and accurately record items within the Inventory Tracking Database.
Install and configure firmware, software, and system components for handheld devices, tablets, RFID readers, and other hardware.
Monitor installed hardware to ensure optimal performance and reliability.

Software Testing

Support testing activities for new software releases.
Participate in software testing and User Acceptance Testing (UAT) to ensure system quality and reliability.

Knowledge, Skills, and Experience

Bachelor�s degree in IT, Computer Science, Management Information Systems, or equivalent experience.
1�3 years of experience in technical support, software testing, or related IT roles.
Basic experience with SQL Server or comparable database technologies.
Ability to quickly learn new concepts, tools, and technologies.
Strong analytical skills and creative problem-solving abilities.
Excellent time-management skills with the ability to handle multiple priorities independently.
Clear and professional verbal and written communication skills in a cross-functional environment.
Self-motivated, organized, and detail-oriented with a proactive work style.
Proficiency with Microsoft Office applications.
Working knowledge of Windows operating systems and basic IIS administration.

Why Rehrig Pacific?
Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.

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Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.

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