Technical Support Intern, Careers At Rehrig Pacific Company

Careers At Rehrig Pacific Company

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

Technical Support Intern

Location:	Pleasant Prairie, WI
Job ID:	5229

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Summer Internship | Hybrid

Interested in AI, machine learning, and IoT technologies and how they�re used in real-world applications? Rehrig Pacific is looking for a Technical Support Intern to support our innovative Vision Object Recognition (VOR) and smart-enabled lift solutions.

This full-time, hybrid summer internship offers hands-on experience working with both software and hardware, including time at a manufacturing facility. You�ll collaborate with our Delivery Solutions Support Team and cross-functional partners to see how technology drives supply chain and delivery efficiency.

What You�ll Do

Hardware & Software Support

Troubleshoot customer data and software-related issues.
Assist with basic hardware troubleshooting.
Support communication layer issues (cellular, Wi-Fi, and networking).
Use SQL queries to research and resolve common technical problems.

Implementation & Configuration

Install and configure device firmware and software.
Assist with system setup, data loads, and API configurations.
Monitor daily files, review product SKU lists, and identify exceptions.

System Monitoring & Testing

Participate in quality assurance (QA) and user acceptance testing (UAT).
Validate software deployments and updates.
Review daily system health metrics and KPIs to identify trends.

Customer & Technical Support

Create, track, and resolve customer cases in Salesforce Service Cloud.
Gain exposure to Salesforce modules such as Asset Management, Knowledge, and Case Management.
Create knowledge-base documentation for internal teams and customers.

Technologies You�ll Be Exposed To

Microsoft SQL
Linux / Ubuntu Core
AWS (S3, QuickSight, APIs)
Datadog
Salesforce
Machine Learning & data models
RFID and GPS technologies

What We�re Looking For

Currently pursuing a degree in Engineering, MIS, Computer Science, Data Science, Business, or a related field.
Ability to work independently while managing multiple priorities.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to quickly learn and apply new technologies.
Proficiency in Microsoft Excel.
Exposure to SQL Server or database technologies is a plus.

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Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.

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