Account Specialist

Location: Within 1hr of any plant
Employment Type: Full-time

About the Role

We’re looking for a detail-oriented, customer-first Account Specialist to join our team! This role serves as the primary contact for customer accounts — building strong relationships, ensuring accurate order fulfillment, and resolving issues with speed and professionalism.

As a key liaison between our customers, sales team, and operations, you’ll play a critical role in delivering an outstanding customer experience while supporting business growth. If you thrive in a fast-paced environment, love solving problems, and are passionate about customer success — we want to hear from you.

What You’ll Do

Customer Management

• Serve as the go-to contact for account questions, orders, and updates

• Process and track customer orders accurately

• Ensure timely communication on shipments, changes, and service requests

• Maintain clean and up-to-date account records

Cross-Functional Collaboration

• Work closely with Sales, Plant Managers, and Scheduling to meet customer needs

• Coordinate with internal teams to resolve issues and enhance customer satisfaction

Operational Support

• Monitor and manage inventory aging, customer RFQs, and warranty claims

• Provide strategic monthly forecasting insights using JDE or Power BI

• Identify and act on service issues before they become problems

Continuous Improvement

• Propose and support process improvements

• Help optimize warehouse efficiency and resolve product challenges

• Share feedback and opportunities with leadership

What You Bring

• Bachelor’s degree (B.A.)

• 5+ years of experience in customer service or account management

• Strong communication and organizational skills

• Solid understanding of manufacturing processes

• Ability and willingness to travel (10–20%)

• Hands-on approach — must be able to handle products (crates, trays, pallets)

• Experience with Salesforce, JD Edwards (JDE), and/or EDI is a big plus

Why Rehrig Pacific?

Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.