Client Support Intern , Careers At Rehrig Pacific Company

Careers At Rehrig Pacific Company

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

Client Support Intern

Location:	Pleasant Prairie, WI
Job ID:	3269

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Position Summary

Rehrig Pacific has a need for a hard-working, self-motivated Client Support Intern to join our technology services team. This individual will be exposed to both the implementation and support of data collection technology systems (RFID, Barcode, GPS,). This individual will learn how these systems integrate with our products and how we leverage them to optimize the logistics of the supply chain. During the internship this individual will also become familiar with the hardware and software we support related to our customer facing technology solutions. This position will work approximately 16-28 hours a week.

Outlined Responsibilities

Nightly Processing
- Assist with scrubbing and loading customer data
- Resolve and document data issues

Troubleshoot and Maintain Customer facing Hardware/ Software
- Install and configure necessary firmware or software for various devices
- Troubleshoot customer data and software issues
- Validate software versions
- Troubleshoot Communication layer issues (Cellular, Wi-Fi, Network)
Implementation
- Create databases and load data
- Scrub address lists and note exceptions
- Re-Route projects based on demand
Monitor and Maintenance of Hosting Environment
- Participate in Quality Assurance and User Acceptance testing
RFID/Barcode Tag Management
- Process, receive and inventory RFID/Barcode orders from external and external customers.
- Maintain database of RFID/Barcode Tags values by project
- Print RFID and Barcode tags
Case and issue tracking
- Exposure to salesforce.com
- Log and track customer issues in Jira Service desk
Technologies
- Microsoft Excel
- Microsoft SQL
- Microsoft IIS and web technologies
- Force.com
- Tableau/Power BI

Knowledge, Skills and Expertise

Creative problem solving
Excellent time management
Ability to work independently with little or no direction, multitask and meet multiple deadlines
Excellent verbal and written communication skills
Ability to quickly grasp and apply new concepts and technologies
Ability to use Microsoft excel is a must
Exposure to SQL Server and database technologies is a plus.
Pursuing a MIS, Technology or Business degree or certificate

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Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.

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