Join Our Team as a Service Quality Manager

Travel: Up to 50%
Are you passionate about creating exceptional service experiences and driving operational excellence through collaboration and heart? At Rehrig Pacific Company, we believe in putting people first—our customers, our frontline family members, and our teams. We’re looking for a Service Quality Manager who thrives on building relationships, solving problems, and making a meaningful impact every day.

Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more!

Purpose of the Role

As a Service Quality Manager, you’ll be at the center of service excellence across our sites. You’ll lead with empathy, influence with integrity, and champion a culture of continuous improvement. Your mission? To ensure our operations run smoothly, our teams feel supported, and our customers are delighted.

What You’ll Do

Champion Service Excellence & Operational Partnership

• Be a trusted advisor to site leaders, guiding adherence to SOPs and service standards.
• Influence daily operations to meet and exceed KPIs and SLAs.
• Identify and close performance gaps through collaboration—not control.

Support Issue Resolution & Customer Engagement

• Serve as the go-to for customer-facing escalations, ensuring swift and thoughtful resolution.
• Lead cross-functional efforts to solve problems and prevent future issues.
• Build strong relationships with customer partners, advocating for our values and their satisfaction.

Enable Continuous Improvement & Performance Visibility

• Help teams uncover and implement improvements in throughput, quality, and efficiency.
• Monitor performance metrics and drive action on trends.
• Connect teams and promote best practices during rollouts of new initiatives.

Lead with Heart

• Foster connection and trust across teams and functions.
• Promote shared accountability through influence and support.
• Model human-centered leadership—listen, guide, and empower.

What Success Looks Like

• Happy customers and high service scores.
• Engaged frontline teams who feel heard and equipped.
• Operational gaps closed through teamwork and innovation.
• Strong cross-functional relationships and proactive problem-solving.
• A culture of excellence rooted in trust, transparency, and care.

What You Bring

• 5+ years in logistics, supply chain, or service operations.
• Proven ability to lead through influence in complex environments.
• Strong problem-solving skills (think: root cause analysis, 5 Whys, Fishbone).
• Experience with customer engagement and continuous improvement (Lean, Six Sigma).
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, service-driven setting.
• Willingness to travel up to 50%.

Why You’ll Love It Here

At Rehrig Pacific Company, we’re more than a workplace—we’re a family. We celebrate wins together, support each other through challenges, and never lose sight of the people behind the process. If you’re ready to lead with purpose and make a difference, we’d love to meet you.

Why Rehrig Pacific?

Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.

Ready to join a team that puts people first? Apply today and help us shape the future of service excellence.

Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.