Purpose of Role

The RSO Regional Manager provides strategic leadership across up to 9 site locations, ensuring safety compliance, operational efficiency, and financial performance while driving a culture of belonging. This role emphasizes talent development at all employee levels, cost management, and service optimization while executing Rehrig Pacific’s Operational Strategy. The Regional Manager is responsible for workplace safety, quality standards, and compliance, fostering a culture of accountability and risk mitigation. Additionally, this position ensures alignment with customer expectations, delivering clear financial insights and operational reports to support business decisions. Through cross-functional collaboration and strategic execution, the Regional Manager optimizes service operations while positioning the region for long-term success.

What You Will Do

• Take ownership of operational performance, cultivating a purposeful culture rooted in transparency, accountability, and continuous improvement.
• Develop high-potential leaders, driving a culture of growth, excellence, and organizational impact.
• Strengthen employee engagement, improving retention and high-performance culture.
• Work cross-functionally in collaboration and partnership with the Human Capital team to ensure our mission, vision, and values are achieved across all levels.
• Ensure safety guidelines and sustainability principles are followed and implemented by all levels of the organization by holding the teams accountable to embed a safety-first culture.
• Reduce Lost Time Injury Frequency (LTIFR) by embedding a proactive safety-first culture and risk mitigation strategies.
• Maintain strict alignment with OSHA, HSE, and sustainability standards, proactively identifying and mitigating risks.
• Cascade objectives and deliverables from the strategic plan, ensuring alignment across teams while establishing clear accountability and measurable results.
• Lead continuous improvement initiatives through data analysis, DMAIC methodology, 5S, RCCA, eliminating inefficiencies and fostering innovation to streamline workflows and enhance performance.
• Serve as point of contact for customers on behalf of service operations, resolving operational challenges, improving SLA compliance, and driving customer satisfaction.
• Drive customer-centric strategies, ensuring regional operations align with Rehrig values, service excellence, and long-term partnership goals.
• Spearhead high-impact customer engagement initiatives, ensuring strategic alignment, long-term retention, and revenue optimization.
• Direct large-scale conflict resolution initiatives, leveraging data-driven insights, operational expertise, and stakeholder collaboration to mitigate risks and enhance business continuity.
• Represent the region in high-profile stakeholder engagements, delivering strategic briefings on performance, growth opportunities, and operational efficiencies to senior leadership and customers.
• Define and optimize role responsibilities, ensuring operational clarity, performance alignment, and measurable accountability.
• Lead the development and standardization of SOPs, JSAs, and SOWs, ensuring consistency, compliance, and operational efficiency across all regional sites.
• Execute comprehensive financial oversight, balancing cost control, strategic investments, and profitability.
• Develop a robust talent pipeline, ensuring workforce readiness and succession planning, collaborating with Human Capital on recruitment, hiring, and training.
• Facilitate strategic team and cross-functional meetings, both live and virtual, to optimize collaboration.
• Provide clear and impactful updates, ensuring stakeholders and service operations leadership remain informed and aligned.
• Conduct regular site visits, listening to employee feedback with empathy and awareness and turning insights into action.
• Champion a culture of psychological safety, fostering open dialogue and innovation.
• Partner with site leaders to embed the company's leadership framework across locations.
• Provide transparent communication, creating a culture of clarity, consistency, and trust by keeping teams informed and aligned.
• Advocate for needs of the field by ensuring local challenges are elevated to decision makers, bridging the gap between frontline teams and executives.

What You Should Bring

• Bachelor’s Degree in a relevant field or equivalent work experience.
• 7 years of Operations Management experience, ideally in a customer-facing capacity.
• Strong expertise in Lean/CI methodologies, with a proven record of effective implementation.
• Advanced financial analysis and cost modeling experience, with the ability to forecast, assess, and optimize operational budgets.
• Demonstrated ability to translate complex financial data into strategic business decisions.
• Success in project management and startup environments, driving operational growth and transformation.
• Comprehensive knowledge of OSHA, HSE, and sustainability best practices.
• Proven ability to communicate and present financial and operational insights to senior leadership and key customers.
• Strong leadership, influence, and accountability, with experience managing multi-disciplinary teams.
• Ability to work independently, manage competing priorities, and deliver results under tight deadlines.
• Willingness to travel 65% as required.

Why Rehrig Pacific

Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.

Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.