Technical Support Intern, Careers At Rehrig Pacific Company

Careers At Rehrig Pacific Company

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

Technical Support Intern

Location:	Pleasant Prairie, WI
Job ID:	4146

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Position Location: Pleasant Prairie, WI

Manager: Technical Support Manager

Role Level: Individual Contributor

Manager Once Removed: Director of Delivery Service Support

Purpose of Role

The Technical Support Intern will engage with Rehrig Pacific�s Vision Object Recognition (VOR) and IoT smart-enabled lift solutions, gaining exposure to the implementation and support of data collection technology systems such as RFID, GPS, and Machine Learning. VOR is an AI-powered platform that enhances transparency and efficiency in warehouse and delivery operations by automating order accuracy verification and reducing manual audits, while our IoT smart-enabled lifts provide real-time tracking and data collection to optimize delivery routes and improve efficiency.

In this role, the individual will work closely with the Delivery Solutions Support Team to learn how our technology systems integrate with our products to optimize the logistics of the supply chain. Additionally, the internship will allow the individual to collaborate with cross-functional teams, such as Product, Development, and Category, while becoming familiar with the hardware and software related to our customer-facing technology solutions. This position will be a full-time (summer months), hybrid role, spending a portion of time at our manufacturing facility.

Areas of Accountabilities

Hardware / Software Troubleshooting

Troubleshoot customer data and software issues.
Investigate basic hardware-related inquiries.
Troubleshoot communication layer issues (cellular, Wi-Fi, network).
Leverage SQL queries to research and resolve common problems.

Implementation

Install and configure device firmware or software.
Assist with administrative setup, data loads, and API configurations.
Scrub product SKU lists and note exceptions.
Load and monitor daily files as needed.

Monitor and Maintenance of Hosting Environment

Participate in quality assurance and user acceptance testing.
Review daily health metrics and key performance indicators, identifying trends.
Validate software deployments.

Customer Support

Create, track, and resolve customer issues in Salesforce / Service Cloud.
Exposure to Salesforce modules (Asset Management, Knowledge, Case, etc.).
Create knowledge content for internal and external use.

Technologies

Microsoft SQL
Linux
AWS (S3, QuickSight, API)
Datadog
Salesforce
Machine Learning and Data models

Knowledge, Skills, and Experience

Pursuing a degree in Engineering, MIS, Computer Science, Data Science, Business, or a technology-related field.
Detail-oriented.
Creative problem-solving skills.
Ability to work independently with little or no direction, multitask, and meet multiple deadlines.
Excellent verbal and written communication skills.
Ability to quickly grasp and apply new concepts and technologies.
Proficiency in Microsoft Excel.
Exposure to SQL Server and database technologies (preferred).

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Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.

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