Solutions Engineer, Careers At Rehrig Pacific Company

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers. We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

Solutions Engineer

Location:	Richardson, TX
Job ID:	4074

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Purpose of Role

The Work Management Solutions Engineer will be responsible for overseeing the day-to-day operation, support, and optimization of work management applications like Smartsheet, Jira, and other related platforms used to support Rehrig Pacific�s business initiatives. Provide timely updates to management on open issues and project progress. This role involves ensuring seamless collaboration, workflow management, and integration across teams.

Areas of Accountabilities

Work Management and Collaboration Software

Apply business analytics and a consultative approach to collaborate cross-functionally, identifying opportunities to streamline business process operations, improve workflow, and increase productivity.
Perform root cause analysis and implement corrective actions to prevent recurrence, configure and maintain integration between Smartsheets and Jira.
Monitor system health and performance of work management application.
Administration of user account and workflow management, customizations and enhancements.
Respond to and resolve incidents and service requests in a timely manner.

Create and maintain effective documentation for Work Management Solutions

Document the data flow processes within all assigned work management tools.
Create and maintain architecture diagrams for each work management tool.
Record operational procedures for the effective deployment and utilization of work management tools.
Continuously update all documentation to ensure it reflects current data flows and architecture changes.
Ensure that the documentation is accessible and comprehensible for all stakeholders and users of the work management tools.

Function as an escalation point for technical support and troubleshooting

Serve as a Tier 2 escalation point for user support issues related to Smartsheet, Jira, and other work management tools.
Provide hands-on troubleshooting and expert guidance to resolve problems with these tools.

Coordinate with external vendors for support and issue resolution

Engage with third-party vendors for problem resolution, ensuring the timely resolution of any service issues.
Coordinate activities with Information Security and IT teams to ensure availability and security requirements are met consistently.

Knowledge, Skills, and Experience

Bachelor�s Degree in Computer Science, Management Information Systems or a related field or equivalent in work experience.
Minimum of 3 years of systems engineering or advanced technical support experience with work management or collaboration software solutions, such as Smartsheet, Jira, or similar tools.
In-depth knowledge of software development lifecycle and application deployment required
Proven expertise in work management platforms and supporting integrations across various business functions.
Experience providing technical training to non-technical personnel preferred
Experience with Software as a Service (SaaS) environments preferred
Ability to travel approximately 10% of the time

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Rehrig Pacific Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also here.

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